If there is one thing that I hate most about any company, it’s shitty customer service. Look, I understand you can get busy, you can have a bad employee, might be overwhelmed with work . . .whatever. Other than having a superior product, the only thing that will keep a business in business is the ability to give superb customer service. Well guess what,
CERTEGY CHECK SERVICES SUCK BALLS!!!
Our company was hit with some freaking thief that decided to rip our banking information from our checks and start printing their own checks and cashing them. While we did catch it immediately, there were still quite a few checks that were being presented at banks up in the northeastern states. One day we had a call from a bank stating there was a lady trying to cash one of these fraudulent checks asking if we would approve the transaction. We told them she needed to be arrested but nothing was ever done.
Fast forward a couple of months and we learn of one small check cashing place that decided to cash the fraudulent check without validating it. Since they didn’t get their money, they turned in the unpaid check to Certegy Check Cashing Services. Oddly enough, this isn’t even the companies name. The real company name is Fidelity National Information Services. Which means I need to follow up this with another bold statement:
Fidelity National Information Services SUCKS BALLS!!
This is the most unorganized, worthless group of people I have ever dealt with. We had to complete an affidavit and fax it in. We did so, as requested, then I started getting more notes at our office AND at my home address!!! So I called them up and they claim the fax never made it. They tell me to re-fax and give me a completely different number, then tell me to call a specific number and enter an extension to verify the fax made it.
I follow the directions, fax goes through successfully and call the number to verify it made it. The menu options tells you no way how to enter an extension, so I just enter it and I go into hold mode. Luckily, I’m at the office and can put it on speaker while waiting. The office phone also shows how long you’re on a call. I finally gave up holding after FORTY FIVE MINUTES!!!!
I decide to give it a few days and then tried again today. Like before, the “on hold” music began. After 25 minutes, I wanted to get a cup of coffee and got up, went to the other side of the office and poured a cup of coffee. On the way back, I stopped by and had a little chat with a co-worker and we joked about how long I would be on hold. It then became the office joke. I step back into my office and yep, still on hold. At exactly ONE HOUR THIRTY EIGHT MINUTES (1:38), someone answers my call. It took me by surprise and I stumbled on my words.
I explained to this woman how long I had been on hold, then explained the first time was 45 minutes, totaling 2 hours 23 minutes of hold time, just to see if my fax showed up. After giving information to pull up my account, she promptly tells me she couldn’t see any faxed information until 2 weeks after it was received!!! I just laughed, then told her the previous lady I spoke with told me to call immediately after I faxed and they would tell me if it made it. After I said this, she simply said “It’s not in our system, call back in 2 weeks”. Certegy Check Services Sucks.
If I can do anything with this post, it’s to turn at least a few people away from using this company. Certegy Check Services or Fidelity National Information Services, whomever they really are, is the worst company when it comes to customer service I have ever dealt with. If this blog post isn’t enough to prove how much Certegy Check Services SUCKS, I figured I could back up my comments with some other reading for you. But before you leave, if you think Certegy Check Services sucks balls, PLEASE leave a comment below.
Certegy Allows Customer Data to be Stolen
